Phạm Xuân QuyếtTrần Ngọc Anh VũCao Quốc Việt2022-11-192022-11-192021https://repository.vlu.edu.vn/handle/123456789/1450The Covid-19 pandemic has severely affected the entire economy. In particular, the hotel service industry struggled with the decrease in revenue and affected the ability to develop according to the set goals. Realizing that the development of a touchless model for hotels still has a lot of potentials, the application of touchless hotels in the tourist city of Vung Tau is considered to analyze in the post-pandemic period. By reviewing papers and interviewing four managers in luxury hotels in Vung Tau, the study identifies the strengths, weaknesses, opportunities, and threats for applying touchless hotels in Vung Tau. The expert interviews also unveiled the difficulties in both human interaction and financial situations and hoped to orient safely and sustainably revitalizing tourism in Vietnam in general.en-US"touchless hotelspost-pandemicCovid-19sustainable modelVung TauVietnam"Resource Types::text::conference output::conference proceedings